This is the working install guide for adding SmartWidget to a UK Pixpa site. Everything from signup to first answered visitor, with the exact menu path for Site Settings > SEO > Custom HTML and the verification checklist that confirms the widget is live. From £19/mo.
For UK Pixpa site owners, the AI chat widget has become the standard conversion tool of 2026. The technology has finally crossed the threshold from rigid scripted chatbots to actually understanding visitor intent and answering in natural language. SmartWidget brings this to Pixpa via a single JavaScript snippet in Site Settings > SEO > Custom HTML. Five-minute install. From £19 a month, no contract, cancel any time.
The full install end-to-end. Five steps, about five minutes from signup to the first answered visitor.
The exact panel and field to paste the snippet on every supported platform. Pixpa is highlighted first.
The SmartWidget setup dashboard is where you review and refine the AI receptionist for your Pixpa site. The AI reads your site during signup, builds a draft set of question-and-answer pairs, and presents them in the dashboard for review. You edit anything that needs refining, add answers to gaps, set the tone of voice, and configure escalation rules. The dashboard is where the AI is shaped to match your specific Pixpa business — services, prices, opening hours, the way you handle out-of-hours enquiries.
For UK Pixpa sites, missed website enquiries are missed revenue. The contact form has a single-digit response rate. The live chat, if you have one, is only staffed in office hours. The FAQ page is mostly unread. The widget engages every visitor in real time, answers them in under eight seconds, captures the enquiry, and alerts you on SMS. Five-minute install into Site Settings > SEO > Custom HTML. £19/mo.
The dashboard you'll spend most of your time in is the messaging inbox. It shows every conversation the AI has on your Pixpa site, lets you jump into any live one with one click, and keeps a searchable archive of every conversation the widget has ever had. Visitor contact details from every qualified conversation are captured automatically. Most Pixpa businesses check this inbox once a day and the AI handles the rest 24/7.
Yes. The widget is responsive by default and works on every Pixpa mobile breakpoint. The chat bubble sits in the bottom corner on every screen size and the chat interface adapts to mobile-optimised layout when a visitor opens it on a phone.
Yes. The widget integrates with Google Calendar, Outlook (Microsoft Graph), and the built-in SmartWidget scheduler. Visitors browsing your Pixpa site can be offered specific appointment slots and book directly inside the chat. The event writes back to your calendar with the conversation transcript attached.
A small number of Pixpa entry-level tiers restrict custom code. In that case, upgrading to a tier that allows custom JavaScript is the only path. If Pixpa does not allow custom code on any tier, SmartWidget cannot be installed — but this is rare. Almost every modern Pixpa Business or Pro plan supports it.
No. SmartWidget operates on monthly billing with no contract and no minimum commitment. Cancel any time directly from the dashboard with no notice period and no exit fee. The lowest tier is £19 per month, billed monthly, so the maximum risk on the decision is a single month's spend.
Live chat support inside the SmartWidget dashboard answers within minutes. The dashboard also contains a step-by-step Pixpa-specific install guide with screenshots and the exact menu paths. If the install does not work, support will remote into a screenshare and complete it with you.
The widget includes a configurable consent notice that integrates with the major UK cookie banner solutions including OneTrust, Cookiebot, CookieYes, Iubenda, and the platform-native banners on Pixpa where available. Consent state is respected — the widget does not initialise until consent has been granted on visitors in scope of UK GDPR.
The AI knowledge base is built from publicly accessible pages on your Pixpa site. Content gated behind login is not included automatically. If your Pixpa site has paid-content or member-only sections, the AI's knowledge will reflect only the public pages — which is typically what you want for visitor chat anyway.
English, French, German, Spanish, Italian, Dutch and Portuguese are supported on the Growth tier and above. The widget detects the visitor's language from their first message and replies in the same language for the rest of the conversation. Particularly valuable for Pixpa sites serving overseas customers or operating in tourism-driven markets.
The dashboard exposes filtering rules. You can block visitors by IP range, exclude conversation triggers on specific URLs of your Pixpa site, restrict the widget to certain pages only, and configure honeypot-style anti-spam rules. The defaults are sensible for most Pixpa businesses; the controls are there if you need them.
Conversation transcripts and visitor contact data are retained for 30 days after cancellation, then deleted permanently. Within that 30-day window you can export the full transcript archive and the contact database as CSV from the dashboard. The widget snippet on your Pixpa site stops loading immediately on cancellation.
No. The widget loads asynchronously after the page has rendered. The bundle is under 30KB. There is no impact on Largest Contentful Paint, Cumulative Layout Shift, or First Input Delay. Lighthouse audit before and after the install on a Pixpa site typically shows zero score change.
Yes. The dashboard supports WhatsApp Business API integration for escalations. When the AI flags a high-intent enquiry on your Pixpa site, it can send you a WhatsApp message with the visitor's details and the conversation context. The integration runs on top of the standard email and SMS escalation options.
The install on Pixpa takes about five minutes end-to-end. You sign up at smartwidget.co.uk, paste your Pixpa site URL so the AI can read it, review the auto-generated answers, copy the JavaScript snippet, paste it into Site Settings > SEO > Custom HTML, and save. The widget is live and answering visitors the moment the page saves.
No. The Pixpa install is one line of JavaScript pasted into Site Settings > SEO > Custom HTML. If you can navigate your Pixpa admin dashboard, you can complete the install. The walkthrough on the SmartWidget dashboard shows the exact menu path for Pixpa with screenshots.
4.9 out of 5 from 199 reviews. A selection of install-experience reviews from real UK businesses.
My Framer site is mostly animation and the widget had to coexist with three other custom code blocks. SmartWidget installed cleanly without breaking any of the existing animations or transitions.
My Format portfolio is built around lots of high-resolution images and very minimal text. SmartWidget did not slow the gallery load at all — it loads async and the widget bubble only renders once images are done.
My WordPress site uses a heavily customised theme. I worried the SmartWidget snippet might conflict. The Insert Headers and Footers plugin route kept everything isolated and the theme has not been touched.
We migrated to a new accounting firm site last spring. SmartWidget was the only chat tool that installed cleanly without breaking the theme. Five minutes from signup to live.
Our firm uses a Drupal site that an agency built nine years ago. I expected the install to be painful. The agency added the script tag in eleven minutes and the widget went live the same afternoon.
Our firm runs a heavily customised Webflow site. SmartWidget installs into the End of body tag custom code field — exactly where Webflow places all scripts. Zero animation conflicts.
SmartWidget installs cleanly on every major platform in this category. Explore install guides for related platforms.
Sign up, paste the snippet, save. From £19 a month. No card to start.
