Pixieset lets you paste custom JavaScript into Website Settings > Advanced > Tracking. SmartWidget uses exactly that mechanism — no plugin, no theme modification, no engineer. Five-minute install. £19 a month. Multi-site from the Growth tier. UK GDPR clean by design.
Pixieset does not ship with a built-in AI chat widget — most platforms in 2026 still don't. SmartWidget adds one cleanly with a single line of JavaScript pasted into Website Settings > Advanced > Tracking. The AI reads your existing Pixieset site to learn your services and tone, builds the knowledge base automatically, and goes live the moment the snippet saves. Five minutes end-to-end. £19 a month, no contract, no engineer required.
The full install end-to-end. Five steps, about five minutes from signup to the first answered visitor.
The exact panel and field to paste the snippet on every supported platform. Pixieset is highlighted first.
From the SmartWidget setup dashboard, the AI receptionist on your Pixieset site is fully configurable in real time. Edit a Q&A pair and the change is live on your Pixieset site within seconds — no redeploy, no theme push, no engineer needed. The dashboard surfaces every part of the AI: the knowledge base, the tone settings, the escalation rules, the appearance, the integrations. It is built to be operated by the business owner, not a developer.
Pixieset sites converted around 1 to 2 percent of visitors in the contact-form era. The benchmark in the AI chat widget era is closer to 3 to 5 percent. The difference is captured by the widget — visitors arriving at 9pm, on a phone, with a specific question, who would have left without engaging. SmartWidget reads your Pixieset site and goes live in five minutes from Website Settings > Advanced > Tracking.
This is the inbox you'll use to manage every visitor conversation from your Pixieset site. The AI handles most conversations end-to-end without human involvement, but the ones that matter — high-value enquiries, complex questions, urgent issues — are flagged for your attention. SMS alerts ping your mobile the moment a qualified lead lands. The inbox shows every conversation with full transcript, visitor metadata, and a single-click handover button.
Yes for any Pixieset plan that lets you paste a script tag or custom JavaScript into Website Settings > Advanced > Tracking. On a small number of Pixieset entry-level tiers the custom code feature is restricted; in that case upgrading to the next plan unlocks it. Most Pixieset Business or Pro tiers and above support SmartWidget directly.
No. There is no plugin for Pixieset. SmartWidget installs via a single line of JavaScript pasted directly into Website Settings > Advanced > Tracking. Avoiding the plugin route means fewer dependencies, zero conflicts with your other Pixieset extensions, and no plugin marketplace approval process.
A single script tag with your unique widget key. Around 200 characters total. You copy it from the SmartWidget dashboard after signup, paste it into Website Settings > Advanced > Tracking, and save. The script tag loads our widget client asynchronously when a visitor lands on your page.
No. The widget loads asynchronously after the page has rendered, so it does not block any of your Pixieset site's critical rendering path. PageSpeed and Lighthouse scores are unaffected. The widget bundle is under 30 KB and lazy-loads its UI when the visitor first interacts with the chat bubble.
SmartWidget is UK GDPR compliant by design. Conversation transcripts are encrypted at rest in UK-based data centres. The widget includes a configurable consent notice that integrates with most Pixieset cookie banner solutions, and the dashboard exposes the controls needed for data-subject access and deletion requests.
Yes. The widget appearance is fully customisable from the SmartWidget dashboard — primary colour, accent colour, chat bubble position (bottom-left, bottom-right), avatar, welcome message, and trigger behaviour. The customisation is centralised, so changing it once updates the widget on your Pixieset site immediately.
Remove the single line of JavaScript from Website Settings > Advanced > Tracking and save. The widget disappears immediately. There is nothing else to uninstall from Pixieset — no database tables, no orphaned files, no leftover configuration.
Yes. Multi-site is built in from the Growth tier. One SmartWidget subscription can run widgets across multiple Pixieset sites, each with its own AI personality, knowledge base and unified inbox. Particularly useful for agencies running client Pixieset sites or operators with multiple brand sites.
Yes. The widget is responsive by default and works on every Pixieset mobile breakpoint. The chat bubble sits in the bottom corner on every screen size and the chat interface adapts to mobile-optimised layout when a visitor opens it on a phone.
Yes. The widget integrates with Google Calendar, Outlook (Microsoft Graph), and the built-in SmartWidget scheduler. Visitors browsing your Pixieset site can be offered specific appointment slots and book directly inside the chat. The event writes back to your calendar with the conversation transcript attached.
A small number of Pixieset entry-level tiers restrict custom code. In that case, upgrading to a tier that allows custom JavaScript is the only path. If Pixieset does not allow custom code on any tier, SmartWidget cannot be installed — but this is rare. Almost every modern Pixieset Business or Pro plan supports it.
No. SmartWidget operates on monthly billing with no contract and no minimum commitment. Cancel any time directly from the dashboard with no notice period and no exit fee. The lowest tier is £19 per month, billed monthly, so the maximum risk on the decision is a single month's spend.
Live chat support inside the SmartWidget dashboard answers within minutes. The dashboard also contains a step-by-step Pixieset-specific install guide with screenshots and the exact menu paths. If the install does not work, support will remote into a screenshare and complete it with you.
The widget includes a configurable consent notice that integrates with the major UK cookie banner solutions including OneTrust, Cookiebot, CookieYes, Iubenda, and the platform-native banners on Pixieset where available. Consent state is respected — the widget does not initialise until consent has been granted on visitors in scope of UK GDPR.
4.9 out of 5 from 199 reviews. A selection of install-experience reviews from real UK businesses.
My ConvertKit landing page was meant to be a temporary holding page that ended up running for two years. SmartWidget installed via the tracking code field and is now my main lead capture.
We run a Sitecore site for our manufacturing business. The IT team flagged compatibility concerns. SmartWidget installed as a layout-level script tag and passed the internal security review without modification.
My Bubble app site needed chat without breaking the app routing. SmartWidget installed as a body script in the Bubble SEO settings and works across every page of the app without intercepting any of the existing routing logic.
I work mainly in Webflow and I have tested every chat widget on the market for client sites. SmartWidget is the only one that does not introduce CLS issues. Clean install, perfect Lighthouse score.
My Shopify theme is custom and locked down. SmartWidget installs via theme.liquid before the body close — exactly where every other tracking pixel goes. Zero conflicts with my checkout.
I am the worst kind of non-technical user — I built my Squarespace site myself and was scared of the code injection field. The widget walkthrough showed me exactly which menu to open. I am live and capturing bookings.
SmartWidget installs cleanly on every major platform in this category. Explore install guides for related platforms.
Sign up, paste the snippet, save. From £19 a month. No card to start.
