Your Wix site probably has a contact form that gets ignored and no real-time chat. The widget changes both. SmartWidget reads your Wix site, builds the AI receptionist, deploys via a snippet in Settings > Advanced > Custom Code. Five minutes. £19 a month. No contract.
An AI chat widget for Wix is not a chatbot. The difference matters. A chatbot replies from a fixed script and fails the moment a visitor asks something the script does not cover. The widget reads your Wix site, understands the question, and answers in natural language with your tone of voice. SmartWidget installs on Wix via Settings > Advanced > Custom Code in five minutes flat. £19/mo. UK built.
The full install end-to-end. Five steps, about five minutes from signup to the first answered visitor.
The exact panel and field to paste the snippet on every supported platform. Wix is highlighted first.
The setup dashboard is the heart of how SmartWidget configures itself for your Wix business. After the AI reads your Wix site, it presents what it has learned — draft Q&A pairs, services list, opening hours, pricing rules — in a clean editable interface. You review each section, edit anything that needs refining, override anything the AI got wrong, and save. The dashboard is also where you set the tone of voice and the rules for when the AI should escalate to a human.
On Wix sites, a single line of JavaScript can change the conversion economics of the whole site. The widget runs 24/7, costs £19 a month, never sleeps, and handles unlimited concurrent conversations. Compared to a human chat operator at £2,000 a month and 8 hours a day, the maths makes itself. Install on Wix in five minutes from Settings > Advanced > Custom Code.
The messaging inbox surfaces every visitor conversation from your Wix site in one place. Each conversation card shows the visitor's name, contact details, the question they asked, the AI's answer, and the qualification status. You can take over any conversation, mark any conversation for follow-up, send any conversation to your CRM, and reply to any visitor by email after the chat ends — the email thread continues from where the chat finished.
Yes. The widget is responsive by default and works on every Wix mobile breakpoint. The chat bubble sits in the bottom corner on every screen size and the chat interface adapts to mobile-optimised layout when a visitor opens it on a phone.
Yes. The widget integrates with Google Calendar, Outlook (Microsoft Graph), and the built-in SmartWidget scheduler. Visitors browsing your Wix site can be offered specific appointment slots and book directly inside the chat. The event writes back to your calendar with the conversation transcript attached.
A small number of Wix entry-level tiers restrict custom code. In that case, upgrading to a tier that allows custom JavaScript is the only path. If Wix does not allow custom code on any tier, SmartWidget cannot be installed — but this is rare. Almost every modern Wix Business or Pro plan supports it.
No. SmartWidget operates on monthly billing with no contract and no minimum commitment. Cancel any time directly from the dashboard with no notice period and no exit fee. The lowest tier is £19 per month, billed monthly, so the maximum risk on the decision is a single month's spend.
Live chat support inside the SmartWidget dashboard answers within minutes. The dashboard also contains a step-by-step Wix-specific install guide with screenshots and the exact menu paths. If the install does not work, support will remote into a screenshare and complete it with you.
The widget includes a configurable consent notice that integrates with the major UK cookie banner solutions including OneTrust, Cookiebot, CookieYes, Iubenda, and the platform-native banners on Wix where available. Consent state is respected — the widget does not initialise until consent has been granted on visitors in scope of UK GDPR.
The AI knowledge base is built from publicly accessible pages on your Wix site. Content gated behind login is not included automatically. If your Wix site has paid-content or member-only sections, the AI's knowledge will reflect only the public pages — which is typically what you want for visitor chat anyway.
English, French, German, Spanish, Italian, Dutch and Portuguese are supported on the Growth tier and above. The widget detects the visitor's language from their first message and replies in the same language for the rest of the conversation. Particularly valuable for Wix sites serving overseas customers or operating in tourism-driven markets.
The dashboard exposes filtering rules. You can block visitors by IP range, exclude conversation triggers on specific URLs of your Wix site, restrict the widget to certain pages only, and configure honeypot-style anti-spam rules. The defaults are sensible for most Wix businesses; the controls are there if you need them.
Conversation transcripts and visitor contact data are retained for 30 days after cancellation, then deleted permanently. Within that 30-day window you can export the full transcript archive and the contact database as CSV from the dashboard. The widget snippet on your Wix site stops loading immediately on cancellation.
No. The widget loads asynchronously after the page has rendered. The bundle is under 30KB. There is no impact on Largest Contentful Paint, Cumulative Layout Shift, or First Input Delay. Lighthouse audit before and after the install on a Wix site typically shows zero score change.
Yes. The dashboard supports WhatsApp Business API integration for escalations. When the AI flags a high-intent enquiry on your Wix site, it can send you a WhatsApp message with the visitor's details and the conversation context. The integration runs on top of the standard email and SMS escalation options.
The install on Wix takes about five minutes end-to-end. You sign up at smartwidget.co.uk, paste your Wix site URL so the AI can read it, review the auto-generated answers, copy the JavaScript snippet, paste it into Settings > Advanced > Custom Code, and save. The widget is live and answering visitors the moment the page saves.
No. The Wix install is one line of JavaScript pasted into Settings > Advanced > Custom Code. If you can navigate your Wix admin dashboard, you can complete the install. The walkthrough on the SmartWidget dashboard shows the exact menu path for Wix with screenshots.
4.9 out of 5 from 199 reviews. A selection of install-experience reviews from real UK businesses.
My Framer site is mostly animation and the widget had to coexist with three other custom code blocks. SmartWidget installed cleanly without breaking any of the existing animations or transitions.
My Format portfolio is built around lots of high-resolution images and very minimal text. SmartWidget did not slow the gallery load at all — it loads async and the widget bubble only renders once images are done.
My WordPress site uses a heavily customised theme. I worried the SmartWidget snippet might conflict. The Insert Headers and Footers plugin route kept everything isolated and the theme has not been touched.
We migrated to a new accounting firm site last spring. SmartWidget was the only chat tool that installed cleanly without breaking the theme. Five minutes from signup to live.
Our firm uses a Drupal site that an agency built nine years ago. I expected the install to be painful. The agency added the script tag in eleven minutes and the widget went live the same afternoon.
Our firm runs a heavily customised Webflow site. SmartWidget installs into the End of body tag custom code field — exactly where Webflow places all scripts. Zero animation conflicts.
SmartWidget installs cleanly on every major platform in this category. Explore install guides for related platforms.
Sign up, paste the snippet, save. From £19 a month. No card to start.
