SmartWidget on Square Online takes about five minutes end-to-end. Sign up at smartwidget.co.uk, paste your Square Online site URL so the AI can read it, review the auto-generated answers, and paste a single script tag into Website > Settings > SEO > Custom Code. £19 a month, no contract.
SmartWidget is an AI chat widget for Square Online sites. It installs via a single line of JavaScript pasted into Website > Settings > SEO > Custom Code, reads your existing Square Online site automatically to build its knowledge base, and answers visitor questions in under eight seconds. No plugin to install on Square Online, no theme modification beyond pasting the snippet, no engineer required. The widget is configured per business — your services, your prices, your tone of voice — all learned from your site during setup. From £19 a month.
The full install end-to-end. Five steps, about five minutes from signup to the first answered visitor.
The exact panel and field to paste the snippet on every supported platform. Square Online is highlighted first.
Sign up SmartWidget for your Square Online site and the first thing you see is this dashboard. The AI has already read your site and built a draft receptionist. The dashboard shows you exactly what the AI thinks it knows — services, prices, opening hours, the qualifying questions a trained receptionist would ask — and lets you correct anything that needs correcting. Most Square Online businesses are confident enough to go live within twenty minutes of signup.
Square Online gives you a beautiful site, but it doesn't give you a way to engage visitors in real time. That's a conversion-rate gap. Visitors arrive interested, can't get an immediate answer, and leave. SmartWidget closes that gap with a single line of JavaScript pasted into Website > Settings > SEO > Custom Code. From that moment on, every visitor gets an answer in under eight seconds and every qualified enquiry gets a contact-card-and-SMS handover to you.
From this dashboard you can supervise every AI conversation on your Square Online site, jump into any one with a single click, and intervene before the AI says something you would not. The Live tab shows in-flight conversations. The Awaiting Human tab shows escalations. The Completed tab shows the archive. The Pinned tab shows the conversations you have flagged for follow-up. The visitor sees one continuous chat thread regardless of whether AI or human is replying.
The install on Square Online takes about five minutes end-to-end. You sign up at smartwidget.co.uk, paste your Square Online site URL so the AI can read it, review the auto-generated answers, copy the JavaScript snippet, paste it into Website > Settings > SEO > Custom Code, and save. The widget is live and answering visitors the moment the page saves.
No. The Square Online install is one line of JavaScript pasted into Website > Settings > SEO > Custom Code. If you can navigate your Square Online admin dashboard, you can complete the install. The walkthrough on the SmartWidget dashboard shows the exact menu path for Square Online with screenshots.
No. SmartWidget loads asynchronously and isolates its CSS inside a Shadow DOM, so it cannot affect your Square Online theme's styling, animations, or layout. It also does not block page rendering. Lighthouse and PageSpeed scores are unaffected.
Yes for any Square Online plan that lets you paste a script tag or custom JavaScript into Website > Settings > SEO > Custom Code. On a small number of Square Online entry-level tiers the custom code feature is restricted; in that case upgrading to the next plan unlocks it. Most Square Online Business or Pro tiers and above support SmartWidget directly.
No. There is no plugin for Square Online. SmartWidget installs via a single line of JavaScript pasted directly into Website > Settings > SEO > Custom Code. Avoiding the plugin route means fewer dependencies, zero conflicts with your other Square Online extensions, and no plugin marketplace approval process.
A single script tag with your unique widget key. Around 200 characters total. You copy it from the SmartWidget dashboard after signup, paste it into Website > Settings > SEO > Custom Code, and save. The script tag loads our widget client asynchronously when a visitor lands on your page.
No. The widget loads asynchronously after the page has rendered, so it does not block any of your Square Online site's critical rendering path. PageSpeed and Lighthouse scores are unaffected. The widget bundle is under 30 KB and lazy-loads its UI when the visitor first interacts with the chat bubble.
SmartWidget is UK GDPR compliant by design. Conversation transcripts are encrypted at rest in UK-based data centres. The widget includes a configurable consent notice that integrates with most Square Online cookie banner solutions, and the dashboard exposes the controls needed for data-subject access and deletion requests.
Yes. The widget appearance is fully customisable from the SmartWidget dashboard — primary colour, accent colour, chat bubble position (bottom-left, bottom-right), avatar, welcome message, and trigger behaviour. The customisation is centralised, so changing it once updates the widget on your Square Online site immediately.
Remove the single line of JavaScript from Website > Settings > SEO > Custom Code and save. The widget disappears immediately. There is nothing else to uninstall from Square Online — no database tables, no orphaned files, no leftover configuration.
Yes. Multi-site is built in from the Growth tier. One SmartWidget subscription can run widgets across multiple Square Online sites, each with its own AI personality, knowledge base and unified inbox. Particularly useful for agencies running client Square Online sites or operators with multiple brand sites.
Yes. The widget is responsive by default and works on every Square Online mobile breakpoint. The chat bubble sits in the bottom corner on every screen size and the chat interface adapts to mobile-optimised layout when a visitor opens it on a phone.
Yes. The widget integrates with Google Calendar, Outlook (Microsoft Graph), and the built-in SmartWidget scheduler. Visitors browsing your Square Online site can be offered specific appointment slots and book directly inside the chat. The event writes back to your calendar with the conversation transcript attached.
A small number of Square Online entry-level tiers restrict custom code. In that case, upgrading to a tier that allows custom JavaScript is the only path. If Square Online does not allow custom code on any tier, SmartWidget cannot be installed — but this is rare. Almost every modern Square Online Business or Pro plan supports it.
4.9 out of 5 from 199 reviews. A selection of install-experience reviews from real UK businesses.
I am not a developer. The install instructions on the SmartWidget signup page told me exactly which Squarespace menu to open. Took six minutes including signing up.
Our WordPress site is mission critical for buyer enquiries. The install was a single line added via the Insert Headers and Footers plugin. Five minutes from signup to live answering visitors. No downtime.
My Tilda site is the third site I have tried installing chat tools on. SmartWidget was the first one that installed without breaking the page animations or the typography. Five minutes start to finish.
We run twelve branch sites across Cheshire. SmartWidget installed identically on every one, each with its own local knowledge base. The agency-tier inbox handles all twelve from a single screen.
My Jimdo site is on the lowest paid tier. SmartWidget installed via the header and footer editor in seven minutes — the documentation showed the exact menu to open. Bookings up significantly within the first month.
Our PrestaShop e-commerce arm runs alongside the main legal site. SmartWidget installed cleanly on both via custom HTML hooks and unified the conversation inbox across two sites without any agency-tier upgrade needed.
SmartWidget installs cleanly on every major platform in this category. Explore install guides for related platforms.
Sign up, paste the snippet, save. From £19 a month. No card to start.
