AI chat widget for Drupal — for site owners who are not developers. The install is three steps: paste your URL, review the AI, paste one line of JavaScript into Block layout > Footer region or theme template. No plugin, no theme modification beyond the snippet. From £19/mo.
Drupal does not ship with a built-in AI chat widget — most platforms in 2026 still don't. SmartWidget adds one cleanly with a single line of JavaScript pasted into Block layout > Footer region or theme template. The AI reads your existing Drupal site to learn your services and tone, builds the knowledge base automatically, and goes live the moment the snippet saves. Five minutes end-to-end. £19 a month, no contract, no engineer required.
The full install end-to-end. Five steps, about five minutes from signup to the first answered visitor.
The exact panel and field to paste the snippet on every supported platform. Drupal is highlighted first.
From the SmartWidget setup dashboard, the AI receptionist on your Drupal site is fully configurable in real time. Edit a Q&A pair and the change is live on your Drupal site within seconds — no redeploy, no theme push, no engineer needed. The dashboard surfaces every part of the AI: the knowledge base, the tone settings, the escalation rules, the appearance, the integrations. It is built to be operated by the business owner, not a developer.
AI chat widgets on Drupal sites win not because they replace human chat — they don't, you still take over for complex cases — but because they make sure every visitor gets answered. Most chat tools fail because they can't be staffed 24/7. The widget fixes that constraint. Install on Drupal in five minutes from Block layout > Footer region or theme template. £19/mo. Human takeover available any time.
Every conversation the SmartWidget AI has on your Drupal site lands in this unified inbox. Live conversations are shown in real time. Completed conversations are kept indexed and searchable. You can jump into any live conversation with a single click — the AI steps back, you type as a human, the visitor sees the same chat thread continue. The handover is seamless from the visitor's side. The inbox is the operational heart of running the widget on a Drupal site.
No. The Drupal install is one line of JavaScript pasted into Block layout > Footer region or theme template. If you can navigate your Drupal admin dashboard, you can complete the install. The walkthrough on the SmartWidget dashboard shows the exact menu path for Drupal with screenshots.
No. SmartWidget loads asynchronously and isolates its CSS inside a Shadow DOM, so it cannot affect your Drupal theme's styling, animations, or layout. It also does not block page rendering. Lighthouse and PageSpeed scores are unaffected.
Yes for any Drupal plan that lets you paste a script tag or custom JavaScript into Block layout > Footer region or theme template. On a small number of Drupal entry-level tiers the custom code feature is restricted; in that case upgrading to the next plan unlocks it. Most Drupal Business or Pro tiers and above support SmartWidget directly.
No. There is no plugin for Drupal. SmartWidget installs via a single line of JavaScript pasted directly into Block layout > Footer region or theme template. Avoiding the plugin route means fewer dependencies, zero conflicts with your other Drupal extensions, and no plugin marketplace approval process.
A single script tag with your unique widget key. Around 200 characters total. You copy it from the SmartWidget dashboard after signup, paste it into Block layout > Footer region or theme template, and save. The script tag loads our widget client asynchronously when a visitor lands on your page.
No. The widget loads asynchronously after the page has rendered, so it does not block any of your Drupal site's critical rendering path. PageSpeed and Lighthouse scores are unaffected. The widget bundle is under 30 KB and lazy-loads its UI when the visitor first interacts with the chat bubble.
SmartWidget is UK GDPR compliant by design. Conversation transcripts are encrypted at rest in UK-based data centres. The widget includes a configurable consent notice that integrates with most Drupal cookie banner solutions, and the dashboard exposes the controls needed for data-subject access and deletion requests.
Yes. The widget appearance is fully customisable from the SmartWidget dashboard — primary colour, accent colour, chat bubble position (bottom-left, bottom-right), avatar, welcome message, and trigger behaviour. The customisation is centralised, so changing it once updates the widget on your Drupal site immediately.
Remove the single line of JavaScript from Block layout > Footer region or theme template and save. The widget disappears immediately. There is nothing else to uninstall from Drupal — no database tables, no orphaned files, no leftover configuration.
Yes. Multi-site is built in from the Growth tier. One SmartWidget subscription can run widgets across multiple Drupal sites, each with its own AI personality, knowledge base and unified inbox. Particularly useful for agencies running client Drupal sites or operators with multiple brand sites.
Yes. The widget is responsive by default and works on every Drupal mobile breakpoint. The chat bubble sits in the bottom corner on every screen size and the chat interface adapts to mobile-optimised layout when a visitor opens it on a phone.
Yes. The widget integrates with Google Calendar, Outlook (Microsoft Graph), and the built-in SmartWidget scheduler. Visitors browsing your Drupal site can be offered specific appointment slots and book directly inside the chat. The event writes back to your calendar with the conversation transcript attached.
A small number of Drupal entry-level tiers restrict custom code. In that case, upgrading to a tier that allows custom JavaScript is the only path. If Drupal does not allow custom code on any tier, SmartWidget cannot be installed — but this is rare. Almost every modern Drupal Business or Pro plan supports it.
No. SmartWidget operates on monthly billing with no contract and no minimum commitment. Cancel any time directly from the dashboard with no notice period and no exit fee. The lowest tier is £19 per month, billed monthly, so the maximum risk on the decision is a single month's spend.
4.9 out of 5 from 199 reviews. A selection of install-experience reviews from real UK businesses.
My GoDaddy site was the third platform we tried — none of the chat tools we previously bought worked on it. SmartWidget installed via the HTML section block in twelve minutes and has been running clean since.
My Strikingly site does not support most chat widgets I tried. SmartWidget installed via the advanced footer HTML field cleanly and the widget appears on every page including the single-page sections.
My BigCommerce store and my WordPress information site needed one chat widget across both. SmartWidget Multi-Site handles both with separate knowledge bases. One subscription, two installs, identical experience.
My Pixieset client gallery site does not support most chat tools. SmartWidget installed via the custom code tracking field with zero modification needed. The widget appears only on the public site, not the client galleries.
My site is on Wix and the developer who built it is no longer around. SmartWidget gave me copy-paste instructions for the Wix custom code section. Live in seven minutes.
My BigCommerce store has six payment processors and four tracking scripts. I expected another script tag to cause problems. It did not. The widget loads asynchronously and does not block anything on the page.
SmartWidget installs cleanly on every major platform in this category. Explore install guides for related platforms.
Sign up, paste the snippet, save. From £19 a month. No card to start.
